ABOUT US

Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA. With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.

Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital, where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge, focused on minimally invasive, same-day procedures.

Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment.

JOB PURPOSE:

Responsible for preparing patients for hair removal, operating the laser device and providing patients with post-treatment skincare.

KEY RESPONSIBILITIES & DUTIES:

• Answers phone calls regarding booking or queries related to laser hair removal.
• Arranges appointments regrading laser hair removal in collaboration with central booking.
• Explains to the patient the laser hair removal procedure.
• Performs laser hair removal.
• Describes to the patient the skin after care needed after the laser hair removal.
• Calls laser hair removal patients to confirm their date and time of hair removal procedure.
• Cleans the laser hair removal equipment before and after each hair removal procedure.
• Follows up with Biomedical Engineers on maintenance work of hair removal equipment.
• Performs face cleaning and HydraFacial procedure.
• Educates patients and their families about health conditions, treatments and preventative measures if applicable.

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Clinical Duties:

• Conducts initial and ongoing assessments of patient's health, including physical examinations, taking vital signs, and monitoring symptoms.
• Develops, implements, and updates individualized care plans based on patient assessments and in collaboration with other healthcare professionals.
• Administers medications and treatments as physicians prescribe and monitor for side effects or adverse reactions.
• Provides care for wounds, including cleaning, dressing, and monitoring for signs of infection.
• Assists physicians and other healthcare professionals during medical procedures and diagnostic tests.
• Educates patients and their families about health conditions, treatments, and preventive measures.
• Observe and record patients' conditions, including changes in symptoms or behaviors, and report any significant changes to the medical team.
• Respond to medical emergencies and provide immediate care as needed.
• Conducts purposeful rounding for patients to ensure their needs are met, prevent complications, and improve overall care quality.
• Adhere to strict infection control standards, including hand hygiene, personal protective equipment (PPE) use, and proper handling of hazardous materials.
• Participate in infection control surveillance and reporting to help prevent facility-acquired infection.
• Maintain the cleanliness of the patient items and equipment as per Fakeeh Care policies.
• Follow established protocols for different emergencies (e.g., codes, and RRT), ensuring patient safety and effective response.
• Innovate in patient care and implement evidence-based practices to enhance patient outcomes.

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Administrative Duties:

• Maintains accurate and detailed patient care records, including observations, interventions, and responses.
• Communicates effectively with patients, families, and the healthcare team to ensure coordinated and comprehensive care.
• Collaborates with other healthcare professionals to ensure that patient care is continuous and integrated.

Supportive Duties:

• Provides emotional support to patients and their families, addressing concerns and offering reassurance during stressful times.
• Advocates for patients' needs and preferences, ensuring that their rights are respected, and their voices are heard.
• Participates in ongoing education and training to stay current with medical practices and advancements.
• Respect diverse cultural backgrounds and incorporate patient values and beliefs into care planning.

Skills and Abilities:

Customer skills and personal service oriented. Strong understanding of aesthetic and skin care.

Experience:

2 months on the job training.

Education:

Laser hair removal certificate.

Licenses / Certifications:

License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA).

COMPETENCIES: