About Us

Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA. With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.

Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital, where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge, focused on minimally invasive, same-day procedures.

Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment.

Job Profile:

Supervisor - Cash Management / Head Cashier

We are is seeking an experienced and detail-oriented Supervisor, Cash Management to lead our cashiering operations in a hospital environment with strong healthcare financial expertise and a proven background in UAE hospital billing and revenue processes.

Job Responsibilities:

 Responsibilities, Control & Compliance
• Oversee daily cashiering operations and ensure accurate financial transactions
• Manage patient billing, collections, refunds, and reconciliations
• Supervise and train cashier staff to maintain high service and compliance standards
• Ensure adherence to hospital policies, DHA regulations, and internal controls
• Coordinate with insurance, billing, and finance teams to resolve discrepancies
• Prepare daily, weekly, and monthly financial reports
• Maintain strict confidentiality and data accuracy

• Enforce segregation of duties across cashiering, billing, and finance
• Ensure compliance with audit and regulatory standards
• Maintain cash handling SOPs, vault security, and surprise cash counts
• Coordinate with internal and external auditors
• Lead process improvements to reduce revenue leakage and enhance patient experience

Qualification / Experience:

Qualifications & Experience
• Graduate in Accountancy (Post-graduation is a plus)
• 6-8 years of hospital experience in the UAE (essential)
• Strong background in cashiering, billing, or revenue cycle management
• Excellent knowledge of UAE insurance processes and claims
• Proven Supervisory skills, Communication, and Organizational skills

Competencies:

Others:

Quality Improvement (Safety, Risk Management):

• Participates in continuous quality improvement projects, and Departmental projects.
• Demonstrate a safe working environment through compliance with Hospital Policy and Procedure regarding safety & infection control.
• Promote and maintain a culture of safety.

Patient Experience:

• Participates in customer service trainings
• Encourages customers to respond to Satisfaction Survey 

Conditions:

• The job description is subject to periodic review and may be updated as necessary. All job descriptions are reviewed every 3 years or more often as deemed applicable to ensure they remain relevant.